Last Updated: July 9, 2026
Choice Markets is committed to delivering your grocery order fresh, safe, and on time. Please read our shipping policy carefully to understand how we process, pack, and deliver your purchases.
Shipping Coverage & Delivery Areas
We currently ship to residential and business addresses within the contiguous United States. At this time, we do not ship to PO boxes, APO/FPO addresses, Alaska, Hawaii, or international destinations. Certain perishable and frozen items may be restricted to specific delivery zones to ensure freshness upon arrival.
Processing Time
Orders are processed within 1–2 business days (Monday through Friday, excluding major holidays) after payment confirmation. Orders placed after 2:00 PM EST or on weekends/holidays will begin processing on the next business day.
During peak seasons (holidays, extreme weather events), processing times may be extended by 1–2 business days. We will notify you of any delays via email.
Shipping Methods & Delivery Estimates
We offer the following shipping options at checkout:
| Shipping Method | Estimated Delivery Time | Order Minimum |
|---|---|---|
| Standard Ground | 3–7 Business Days | Complimentary on orders over $75 |
| Express Shipping | 2–3 Business Days | Flat rate applied at checkout |
| Next-Day Delivery | 1 Business Day | Flat rate applied at checkout |
Delivery estimates are calculated from the date of shipment (not order date), begin on the first business day after pickup, and are not guaranteed unless Next-Day Delivery is selected. Actual delivery times may vary due to carrier capacity, weather conditions, or other factors beyond our control.
Shipping Costs
Shipping charges are calculated based on the total weight of your order, the shipping method selected, and the delivery destination. You will see the exact shipping cost at checkout before you complete your purchase.
- Standard Ground: Complimentary on orders over $75. Orders under $75 are charged a flat rate.
- Express Shipping: Flat rate varies by zone and package weight
- Next-Day Delivery: Flat rate varies by zone
Cold Chain & Perishable Shipping
Orders containing perishable, frozen, or refrigerated items are packed with appropriate insulation, gel ice packs, or dry ice to maintain temperature throughout transit. We use expedited shipping methods for these items to minimize transit time. Please note:
- Perishable items are shipped Monday through Wednesday only to avoid weekend storage delays
- A signature may be required upon delivery for cold-chain shipments
- If no one is available to receive the package, the carrier may attempt redelivery or hold at a local facility
- We are not responsible for spoilage caused by missed deliveries or incorrect addresses
Order Tracking
Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package’s progress. Tracking information typically becomes available within 24 hours of shipment. If you do not receive tracking information within 48 hours of shipment, please contact us at info@choicemarkets.shop.
Delivery Instructions
You may add delivery instructions at checkout (e.g., “Leave at front door,” “Deliver to side entrance”). While we will pass these instructions to the carrier, we cannot guarantee compliance. Choice Markets is not responsible for packages left at a location per your instructions.
Failed Deliveries
If a delivery attempt fails due to an incorrect address provided by the customer, no one being available to receive the package, or refusal to accept delivery:
- The carrier will make up to 3 delivery attempts before returning the package to us
- Return shipping costs and a restocking fee of 15% of the order value may apply
- We will contact you to arrange re-shipment once the package is returned
Please ensure your shipping address is accurate and complete before submitting your order. We are not responsible for delays or losses resulting from an incorrect address.
Shipping During Holidays & Extreme Weather
During major holidays or severe weather events, delivery times may be extended. We will communicate any significant delays via the email address associated with your order. We recommend placing holiday orders at least 7 days in advance.
Damaged or Lost Shipments
If your order arrives damaged, please refer to our Return & Exchange Policy. If your package is marked as delivered but you have not received it:
- Check with neighbors or building management
- Verify the shipping address on your order confirmation
- Contact the carrier directly using the tracking number provided
- If the issue persists, contact us within 48 hours of the delivery date
Questions
If you have any questions about our shipping policy, please contact us:
Email: info@choicemarkets.shop
Phone: +1 828-428-8944
Address: 202 Providence Mill Rd, Maiden, NC 28650, United States